Level Baits VOF

1. Delivery Time

We do our utmost to process and dispatch every order as quickly and accurately as possible.

• Orders placed before Sunday at 18:00 will be collected by our shipping partner every Tuesday.

• The average delivery time is a maximum of 10 working days, depending on the destination.

• Deliveries are only possible within the EU.

If a product is temporarily out of stock, you will be informed in a timely manner via the webshop, with an indication of the expected delivery time.

2. Shipping Costs

• Shipping costs are automatically calculated via Sendcloud during checkout.

• The cost depends on the destination country and the weight of the order.

• The maximum weight per package is 21 kg, including packaging and contents.

• No shipping costs are charged for collection.

• All prices listed on the website are exclusive of shipping costs, unless stated otherwise.

3. Shipping Partner & Track & Trace

Our orders are shipped via reliable shipping partners appointed through Sendcloud.

• On the day of dispatch, you will receive a Track & Trace code via email.

• This allows you to track your delivery and, if possible, adjust the delivery time.

• In case of absence, we recommend choosing delivery to a parcel point.

• In the event of damage or loss of packages for which a drop-off permission was given, Level Baits VOF cannot accept liability.

4. Large or heavy orders

For exceptionally heavy or bulky orders, we reserve the right to:

• adjust the shipping method, and/or

• contact you if additional shipping costs apply.

Such orders are preferably collected during the fixed collection times. In this case, you can always decide to cancel the order.

5. Collection

• Avoid shipping costs by choosing collection.

• Fixed collection times: every second Thursday evening of the month, from 18:30 to 21:30.

• All orders must be placed in advance via the webshop.

• Location: Tieltsteenweg 28, 8750 Wingene West Flanders – Belgium

• Collection is only possible by appointment and after online payment, unless otherwise agreed.